FAQ & Policies

FAQs & Policies

Please read before booking your session.

The following guidelines are here to protect both your time and mine, ensure energetic integrity, and support a smooth and respectful experience for all.

Frequently Asked Questions

Q: Do you offer in-person sessions?

Yes. I offer both in-person sessions at my Bronx location and virtual sessions via Zoom. Please choose the option that best suits your needs when booking.

Q: What language are sessions available in?

Sessions are available in both English and Spanish.

Q: I’m not sure what service to book. Can you help me choose?

Absolutely. Email me at houseofobatala@gmail.com with a brief description of what you’re experiencing, and I’ll guide you to the right service.

Q: How do I access my Zoom session?

Once you book, you’ll receive a confirmation email with your Zoom link and session details. Please check your spam/junk folder if you don’t see it within 5–10 minutes.

Q: What if I’m running late?

Please arrive on time. A grace period of 10 minutes is allowed, but sessions will still end at the originally scheduled time to honor the schedule of others.

Q: What’s your cancellation policy?

You may reschedule or cancel your appointment with at least 24 hours’ notice. Missed appointments or cancellations with less than 24 hours’ notice are non-refundable.

Q: Are sessions recorded?

Not automatically. If you’d like to record your Zoom session, you may request permission at the start. I do not provide recordings.

Q: Are your services confidential?

Yes. All sessions are held in confidence and with spiritual and ethical integrity.

Q: Can I bring a friend or partner to my session?

Please reach out before booking if you want to bring someone. Some sessions may allow it, while others are intended for individual work only.

Q: Do you work with clients outside of New York?

Yes! I work with clients around the world through virtual sessions and pre-recorded readings. Travel-based work is available for approved events and collaborations.

Policies & Terms

• No Refunds: Due to the energetic nature of this work, all sales are final. Please be certain before booking.

• Reschedules: Allowed with 24+ hours’ notice.

• Late Arrivals: If you arrive more than 10 minutes late, your session may be shortened or marked as a no-show.

• Right to Refuse Service: I reserve the right to decline sessions that feel out of alignment or unsafe for any reason.

• Respectful Conduct Required: Disrespectful behavior, inappropriate requests, or spiritual boundary violations will result in a ban from future services.

• By Booking, You Agree To:

• Arrive on time

• Respect the spiritual nature of the session

• Accept full responsibility for your personal choices and actions

Disclaimer

The services offered at the House of Obatalá are for spiritual and entertainment purposes only. They are not a substitute for licensed medical, legal, psychological, or financial advice. Always seek appropriate professional support when needed.

Thank you for honoring the sacredness of this space. These guidelines help keep our sessions clear, protected, and aligned.

— Sara